Gift Card FAQs
HOLIDAY GIFT CARD PROMOTION 2021
Get a $30 Bonus Card on all $100 increment gift cards purchased, November 1st, 2021 - January 2nd, 2022.
Bonus Cards are valid through April, 30th 2022.
Bonus Cards are available for use immediately.
GIFT CARD BASICS
DO THE KITCHEN GIFT CARDS EXPIRE OR HAVE ANY FEES?
No, they do not expire and no dormancy fees will be charged.
HOW CAN I CHECK MY THE KITCHEN GIFT CARD BALANCE?
Call your favorite THE KITCHEN location with your gift card number and they will assist you.
BUYING & SENDING
IS THERE A MINIMUM AMOUNT AND/OR MAXIMUM AMOUNT I CAN PUT ON ATHE KITCHEN CARD?
Yes. THE KITCHEN Gift Cards have a minimum value of $10 and maximum value of $500. You cannot reload more than $250 per day at locations.
CAN I RELOAD MY THE KITCHEN GIFT CARD?
Yes, cards can be reloaded at your favorite THE KITCHEN .
ARE THE KITCHEN GIFT CARDS TRANSFERABLE?
Yes. A recipient can pass them on to a friend.
ARE THE KITCHEN GIFT CARDS REFUNDABLE?
THE KITCHEN gift cards are not refundable, except where required by law.
CAN I CHANGE THE VALUE OF MY THE KITCHEN GIFT CARD PURCHASE OR CANCEL THE TRANSACTION?
We're sorry, but all THE KITCHEN card transactions are final. If you want to increase the value on your THE KITCHEN card, please visit a restaurant.
WHERE IS MY ORDER?
To find out information regarding your order, contact Customer Service call or SMS: 1-866-403-4465 | firstname.lastname@example.org between the hours of 8:00am - 12:30am CST.
WHY WAS ADDITIONAL VERIFICATION NEEDED FOR MY PURCHASE?
Every gift card order undergoes an automated verification process that uses a combination of internal and external tools to verify the information provided at the time of purchase.
At times, purchases are flagged as they may require additional information or verification.
If additional verification is required, you will receive an automated email with detailed directions on how to get your order verified and processed.
WHAT CAN THE KITCHEN GIFT CARDS BE USED FOR?
THE KITCHEN cards can be used for food and beverages at THE KITCHEN locations They cannot be used to purchase other gift cards.
CAN THE KITCHEN GIFT CARDS BE REPLACED?
Unfortunately, THE KITCHEN cards cannot be replaced if lost, stolen or damaged.
DIGITAL GIFT CARDS
WHAT IS A DIGITAL GIFT CARD?
A digital gift card is an electronic gift card that can be emailed or sent via text and redeemed on your mobile device or printed out.
WHEN IS A DIGITAL CARD DELIVERED?
You can send the card immediately or schedule it to be delivered on a future date.
HOW WILL I KNOW THE RECIPIENT OPENED THEIR DIGITAL CARD?
You will receive an email notification when the recipient opens their digital card.
I SENT A DIGITAL CARD TO THE WRONG EMAIL ADDRESS. HOW CAN I CHANGE IT?
You can contact Customer Support by phone at 1-866-403-4465 or email at email@example.com to update the recipient email address.
HOW CAN I RESEND MY EGIFT CARD?
You can contact Customer Support by phone at 1-866-403-4465 or email at firstname.lastname@example.org to resend your eGift card, or you can also hit “resend” on your receipt.
HOW DO I USE A THE KITCHEN DIGITAL GIFT CARD?
There are three ways:
1. Display the digital card web page on your mobile device
2. Present a PDF on your mobile device
3. Present a printed copy
WHO IS BUYATAB?
Buyatab is a leading supplier of advanced online gift card infrastructure, technology and marketing services for leading brands. For more information, contact Customer Service at 1-866-403-4465 between the hours of 8:00am - 12:30am CST.